Challenges in Traditional Customer Engagement Model
Businesses lose half of their hot leads while spending a lot of resources to convert thousand of cold leads
Inbound Lead Conversion
Businesses offer web chat and webforms to engage with the customers in order to reduce costs. They are often slow to get results, require customer effort and only 50% of the hot leads can be converted.
Costly Customer Service
There is a big cost of creating a dedicated customer service in-house or outsourced. In a typical call center, 70% of the cost is the talent cost.
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In a typical inbound call center, agents are occupied only 30-50% of their shift time. Call centers are often overstaffed to accommodate the swings in the call volumes.
High Staff Churn
In the US, 30% of the call center agents quit their jobs each year which creates the hidden cost of re-hiring and re-training
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pay as you use outsource call center
Migrate to Remote Modular Workforce Model for an agile business
Per Minute Pricing
Businesses pay for the talent based on the total handle time in minutes. No calls received, nothing paid. Cost Calculator
Free E-Learning Portal
Eliminate training costs and the time spent to train your employees. Learn more
Dynamic Talent Pool
Freelance talent performs better since they see this job as a career goal. They aim to keep their customer feedback scores high to earn more for their service.
No-Cost Cloud Call Center
NoTime global call center service for your inbound contact flows and outbound campaigns. Learn more
Analytics and Forecasting
You can monitor your KPIs real-time and historically as well as your current costs from our portal and mobile apps. Learn more
Agent Screening and Data Privacy
NoTime experts are screened for the maximum security. You can also request NDA and detailed background check.