Productivity Suite

NoTime offers no-cost reporting and real-time monitoring features. You can schedule the reports, scorecards for daily, weekly, monthly performance and monitor the daily stats from real-time reports.

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Real-time Monitoring

NoTime offers Comstice Wallboard solution as part of your service. You can create your dashboards using the existing key formance indicators and access it from a web browser, mobile app and desktop ticker.

1.

Web-based Dashboards

You can create dashboards using Comstice Wallboard widgets, project it on a large screen and share with the others. Link Comstice Widget Guide for Amazon Connect. Learn More

2.

Comstice Wallboard Mobile App

Comstice Wallboard Mobile app helps you to monitor the real-time and daily stats from your smartphone.

3.

Comstice Desktop Ticker

Comstice Desktop Ticker shows the calls in queue and oldest in queue on your desktop. So you can monitor inbound activity using this desktop application.

iMac iPhone
App Store
Google Play

Reporting & Analytics

NoTime offers Comstice Quartz reporting and analytics platform as part of the service. You can access stock reports, create custom reports, schedule the reports and receive them as an email.

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Voice Recording for Quality Assurance

1.

Access all call recordings

NoTime offers instant access to each audio recording for your call centers. They are stored for three months for compliance. You can request to extend the retention period for a longer duration.

2.

Convert call audio to transcripts

Businesses can create the text transcript of each conversation and run additional analysis for quality assurance.

Voice Recording for Quality Assurance

Configurable Call Flows

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Real-time decisions for the best interest

Based on the data from various resources about your customer, Bes Next Action advises the best next step for your business and the customer.

Configurable Call Flows