Blogs

Ideas, challenges and methods about remote modular workforce and agile customer service.

Transform Go-to-Market with Remote Selling
November 16, 2020

Transform Go-to-Market with Remote Selling

97% of the US businesses are changing their Go-To-Market strategy, focusing on remote selling and data-driven technologies. Learn how your business can transform from field sales to virtual account executive model with real customer reps, regardless of its size.


What is Remote Modular Workforce?
November 10, 2020

What is Remote Modular Workforce?

Is it possible to handle some of the remote working roles with freelance talent? Would it be safer to work as a remote freelancer in the volatile job market? Could “Pay per minute” remote freelancing be more future-proof?


Tele-workable Jobs with Shared Talent
October 12, 2020

Tele-workable Jobs with Shared Talent

Pandemic changed the way we evaluate the businesses; “Can their operational model survive?” or “how tele-workable is their business model?” are the questions we often ask these days. In America, the rate of full-time jobs to work from home gone from one in fifty before the pandemic to more than one in three.


Call Center Efficiency Problem and the Solution
September 26, 2020

Call Center Efficiency Problem and the Solution

Call center is the most preferred option by the customers to get some help. But, call center services today are not very efficient. Businesses don’t know 100% how many calls they will receive each day. Because of that, they overstaff their call centers; they hire more agents for the shift in case they get more calls than usual.


Outsourcing Call Centers in 2020
October 2, 2019

Outsourcing Call Centers in 2020

If I would write this post a year ago, this blog would be very different but today, we are in a new era. Overall customer engagement model is changing, businesses are transforming to a remote working model and managing the fixed expenditures is more important than ever.