Why Remote Modular Workforce

NoTime helps your customers to talk to a specialist who is trained for your business needs at any time for maximising lead conversion and efficient customer service

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Challenges in Traditional Customer Engagement Model

Businesses lose half of their hot leads while spending a lot of resources to convert thousand of cold leads

Inbound Lead Conversion

Inbound Lead Conversion

Businesses offer web chat and webforms to engage with the customers in order to reduce costs. They are often slow to get results, require customer effort and only 50% of the hot leads can be converted.

Costly Customer Service

Costly Customer Service

There is a big cost of creating a dedicated customer service in-house or outsourced. In a typical call center, 70% of the cost is the talent cost.

Low Occupancy

Talk to every single lead with...

In a typical inbound call center, agents are occupied only 30-50% of their shift time. Call centers are often overstaffed to accommodate the swings in the call volumes.

High Staff Churn

High Staff Churn

In the US, 30% of the call center agents quit their jobs each year which creates the hidden cost of re-hiring and re-training

Talk to every single lead using
pay as you use outsource call center

Migrate to Remote Modular Workforce Model for an agile business

Inbound Lead Conversion
Per Minute Pricing

Businesses pay for the talent based on the total handle time in minutes. No calls received, nothing paid. Cost Calculator

Free E-Learning Portal
Free E-Learning Portal

Eliminate training costs and the time spent to train your employees. Learn more

Dynamic Talent Pool
Dynamic Talent Pool

Freelance talent performs better since they see this job as a career goal. They aim to keep their customer feedback scores high to earn more for their service.

No-Cost Cloud Call Center
No-Cost Cloud Call Center

NoTime global call center service for your inbound contact flows and outbound campaigns. Learn more

Analytics and Forecasting
Analytics and Forecasting

You can monitor your KPIs real-time and historically as well as your current costs from our portal and mobile apps. Learn more

Agent Screening and Data Privacy
Agent Screening and Data Privacy

NoTime experts are screened for the maximum security. You can also request NDA and detailed background check.

Freelance Call Center Agent

A.

Better Performance

Freelance call center agents are career professional who enjoy the remote working, flexible hours and better income that NoTime offers. They are more committed to this occupation than a traditional call center agent, therefore more likely to perform better.

B.

Net Promoter Score History

Performance history and customer feedbacks of each agent can be accessed in NoTime platform which helps to identify the quality talent easily.

C.

Already Skilled as Call Center Agents

Freelance call center agents are already trained in generic call center skills such as handling frustrated callers, conflict resolution, problem solving, telephone sales and agent screens.

D.

Faster Acquisition of New Skills

Freelance agents are incentivised to learn new skills quickly, so that they can start taking calls from different businesses and increase their earnings. They are self-motivated people to learn new skills and improve their portfolio.

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Seasonal Call Center Talent

NoTime helps businesses to expand their talent pool for the seasonal needs such as Christmas period, events, expos and university admission weeks

A.

Zero Training Costs

NoTime offers no cost e-learning platform and virtual supervisor bot to minimize the training time and avoid any training costs

B.

Eliminate Hiring Process

Once the skills are published in NoTime e-learning portal, matching agents to criteria will be notified. You can reject any talent if you prefer.

C.

Access to Large Talent Pool

Businesses can access to NoTime talent pool and invite high performing talent to their skills and campaigns. They can also offer weekly retainer fee to selected talents during the campaign.

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Start Your Pay as You Use Call Center in NoTime

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Contact

[email protected]

Notime Inc.
5900 Balcones Drive STE 4144
Austin, TX 78731
USA Tel: +1 713-929-3714

United States
Notime

© NoTime Inc. 2020