What Should Training Material Include
Top 10 Questions customers ask
Adding the most popular questions you get from the customers with their answers will help NoTime Experts to handle calls quickly
Greetings and Call Endings
How the customers will be greeted and the next steps once steps once the call ends
Incentives for Certaion Actions
In some cases experts will be asked to complete a purchase or finalise a renewal. Documenting those critical tasks and potential incentives will help experts to be more focused.
Each skill have up to 10 scripted questions and answers to help agents to point the customer to the right direction
Eaxh skill may have multiple result codes to label the calls and analyse them quicker. Your training material should include which result codes should be used in which cases.
Any requirement to access and update third party platforms such as reservation system, CRM envirement etc. must be documented clearly, preferably with screenshoots