Run Your Call Center Center 24/7

In NoTime

Using pay as you use freelance customer experts, you can handle out-of hours customer calls and extend call center availability

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As business becomes more digital, your customers expect 24/7 service with instant response and resolution.

Why 24/7 Customer Service

1

Close More Business

By extending your working hours to 24/7, you can maximise your customer growth and retention

2

First Contact Resolution

Solving customers’ problems “at that moment” has great value for your business.

3

Build Customer Confidence

Knowing that they can talk to someone over the phone 24/7 brings more confidence to your customers about your business and your brand

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4

Full Weekend Coverage

Out of hours availability is not just for the evenings; you can be fully operational during weekend as well.

5

Experience Pay as You Use Model

You can see how the freelance customer expert model works and growth potential NoTime brings

6

Use NoTime in Overflows

Once you feel confident about freelance customer experts in NoTime, you can also handle overflow calls in busy days in the platform

7

No Need to Forecast

You don’t need to accurately forecast potential customer call traffic. By using NoTime Weekly Retainer model, you can have sufficient agents to handle your increased call volumes

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Pay as You Use Customer Service with Talent

1

Pay Per Minute

You will only pay based on the number of minutes spent by the freelance expert to handle the customer call. If no calls received, you pay nothing.

2

Trained and Qualified Experts

Freelance customer experts are already trained for general call center skills. They will also be trained and pass the test for your business needs.

3

Guaranteed Availability

Businesses can pay weekly retainer fee to the agents to guarantee agent availability in their target hours.

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4

Integration with Backoffice Apps

NoTime can be integrated with your backoffice apps securely using APIs so that experts can validate customer identity, access account details and past tickets.

5

Ticket for each call

Each call will have a ticket generated including result codes, answers for customer qualification questions, follow-up actions and comments from the expert.

6

Click and Call from Your Website

Your customers can also start an Internet call from your website using web and mobile browsers. Click here to learn more about Click and Call

7

Real-Time Dashboards and Historical Reports

Free dashboards and reporting available to manage the call handling activity in NoTime. Click here to learn more about the reporting and real-time dashboards.

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Create 24/7 Customer Service in Three Steps

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All-In-One Platform

for Handling Customers and Leads over the Phone

  • ✓ Freelance Customer Experts
  • ✓ Global Call Center
  • ✓ Accept Payments over the phone worldwide
  • ✓ Experts Local to Your Customers
  • ✓ Pay Per Minute Pricing
  • ✓ No Fixed or Recurring Fees
  • ✓ Inbound Sales Toolkit
  • ✓ Click to Call button for your website
  • ✓ Screen Sharing
  • ✓ Ability to Record Customer Calls
  • ✓ Real-Time Dashboards
  • ✓ Historical Reports
  • ✓ Free CRM and Ticketing
  • ✓ 3rd-Party CRM Integration
  • ✓ E-Learning Platform
  • ✓ Customer Feedback Scores