Customers of the betting and gaming industry are the thrill-seekers
looking for instant gratification. Helping gaming customers as
quickly as possible has a great value for the best customer
experience, loyalty, and retention.
experts can help the gamers instantly; answer their platform-related
questions, help them with the payments and eventually let them enjoy
the service with minimum disruption.
Gaming platforms are very dynamic; they offer new deals and plans
almost daily. You can communicate with your customer experts and
update them with real-time notifications about these deals. An alert
can be a text, audio, or video recording. You can also add a challenge
question to each notification to make sure that the expert followed
and understood the message.
There is a lot of white-labeling, rebranding of the platforms in the
gaming industry. This helps to lower the barrier to entry for the new
companies but also brings fraudsters into the market. By offering
customer engagement over the phone you can signal to your players that
they can trust your platform. They can call at any time of the day and
get support in their local language.
Also customer onboarding and reinviting the old players can be
simplified with human communications using freelance experts. You can
add a click and call weblink on a marketing SMS message to let the
player talk to a local expert. You can also speed up customer
registration by completing the onboarding process over the phone. Your
players can call over the Internet using click and call without
dialing any numbers.
Finally, by working with
local freelance experts
in various countries, you can offer international coverage on your
customer engagement. Players can talk to a local expert over the phone
in their own language. Visit notime.io and register your company today
for better growth and retention in your gaming business.