Monitoring Data Privacy
NoTime will monitor the agent activity and interactions with the end customers to avoid any data breach or leak of confidential information
All the conversations will be recorded for both inboound and outbound calls unless customers advise otherwise. Recorded data will be accessible through NoTime reporting platform.
Text transcript of each recording can be created through NoTime reporting platform if needed. For Strict Data Privacy customers call transcripts will be created automatically and analysed regularly to detect any malicious conversations.
End Customer Feedback
In some cases end customers would like to report suspicious activity. NoTime offers data privacy hotline for your business so customers can call and report their concern as a recorded audio. This will be accessible through your NoTime Reporting portal.