Gig economy excels when there are large variations in customer demand. Can pandemic be the catalyst to move to gig economy in customer service?
97% of the US businesses are changing their Go-To-Market strategy, focusing on remote selling and data-driven technologies. Learn how your business can transform from field sales to virtual account executive model with real customer reps, regardless of its size.
Pandemic changed the way we evaluate the businesses; “Can their operational model survive?” or “how tele-workable is their business model?” are the questions we often ask these days. In America, the rate of full-time jobs to work from home gone from one in fifty before the pandemic to more than one in three.
Call center is the most preferred option by the customers to get some help. But, call center services today are not very efficient. Businesses don’t know 100% how many calls they will receive each day. Because of that, they overstaff their call centers; they hire more agents for the shift in case they get more calls than usual.