Customers are not only external, you can have internal customers as
well. Employees, partners, and resellers often need help on things
like inside sales, HR, finance, and IT support. These are usually
specialist skills and
NoTime can train
freelance experts with these skills to handle your internal
One of the reasons people join
NoTime to become
freelance experts is that they can build a career in the platform.
This is not a gig economy. Experts can learn specialist skills to
support campaigns at higher rates. They can complete IT support
specialization to help the employees remotely for their technical
issues and learn about human resources skills to support employees
about subjects such as wellbeing, pensions, benefits, and employee
These internal support skills used to be handled by the in-house
teams. But more and more users are working remotely and employing
specialist people full-time for this is inefficient.
freelance experts already have access to the e-learning material for
platform offers training modules such as IT support, HR, finance, and
inbound sales support. Companies can easily create their own
e-learning content for freelance experts to get qualified and start
handling their calls.
NoTime also offers
technology such as video calling, screen sharing features these users
may need during the call. For services like IT support, the screen
sharing feature is used a lot.
NoTime also offers a
voice recording of each call so that you can listen to those calls,
analyze the conversations and maybe create new content for the
internal users. The great thing about
NoTime pay as you use
model is that when you improve processes for your customers, you will
see the positive financial impact immediately. You will get fewer
calls and the company will start saving instantly.
These specialist skills are usually only available during office hours
when in-house resources are used.
NoTime offers 24/7
coverage with freelance experts. We also have many flexible plans for
the incentives to make sure that there will be enough trained experts
available to help your customers. Please visit
notime.io and learn
more about how you can handle your internal customers in NoTime.