Challenges in Traditional Call Center Model
Call centers are overstaffed to handle the variations in the call volumes. Agents are occupied around 40-60% of their shift time.
High Starting Costs
Businesses need to employ a minimum number of agents and managers to start their services, along with the IT equipment and office space.
Fixed Resource Pool
Despite the variations in the customer call traffic, call center agent pool is relatively constant. No flexibility in case of an immediate increase in call volumes.
High Agent Churm
In the US, 30% of the agents quit their jobs each year which results in additional hiring and training costs.
Freelance Call Center Agent
Freelance call center agents are career professional who enjoy the remote working, flexible hours and better income that NoTime offers. They are more committed to this occupation than a traditional agent, get financially incentivised when they perform better.
Customer Satisfaction History
Performance history and customer feedbacks of each agent can be accessed in NoTime platform which helps to identify the quality talent easily.
Freelance call center agents are already experienced in generic call center skills such as conflict resolution, problem handling, telephone sales and agent screens, therefore they need minimum training.
Faster Acquisition of New Skills
Freelance agents are incentivised to learn new skills quickly, so that they can start taking calls from those skills and increase their earnings. They are self-motivated to learn new skills and expand their portfolio.
Seasonal Call Center Talent
Zero Training Costs
NoTime offers no cost e-learning platform and virtual supervisor bot to minimize training time and avoid any training costs.
Eliminate Hiring Process
Once the skills are published in NoTime e-learning portal, matching agents to your criteria will be notified. You can reject a talent at any time.
Access to Large Talent Pool
Businesses can access to NoTime talent pool and invite high performing agents to their inbound and outbound campaigns. They can also offer weekly retainer fee to selected talents during the campaign.