Dedicated Service Delivery Manager
Ensure agent staffing
Service Delivery Manager dedicated to your business will help to make sure that there are sufficient agents trained, low performing talent is retrained or replaced and quality targets are met.
Monthly performance reviews
Businesses will have monthly performance meetings on a web conference with their Service Delivery Manager, review the results and recommendations to improve performance.
Deliver business outcomes
Service Delivery Manager will work with your business analysts directly to help roll out new skills, campaigns and functions.
Customer Journey Maps
Customer Journey Maps help to manage customer sentiment and the real-time customer experience, improve first contact resolution and reduce handle time.