Why Remote Modular Workforce
NoTime helps your customers to talk to a specialist who is trained for your business needs at any time for maximising lead conversion and efficient customer service
Customers are more open and creative when talking on the phone than writing on a webchat or web form
Challenges in Traditional Customer Engagement Model
Businesses lose half of their hot leads while spending a lot of resources to convert thousand of cold leads
Inbound Lead Conversion
Businesses offer web chat and webforms to engage with the customers in order to reduce costs. They are often slow, require customer effort and only 50% of the hot leads can be converted.
Costly Customer Service
There is a big cost of creating a dedicated customer service in-house or outsourced. In a typical call center, 70% of the cost is the talent cost.
In a typical inbound call center, agents are occupied only 30-50% of their shift time. Call centers are often overstaffed to accommodate the swings in the call volumes.
High Staff Churn
In the US, 30% of the call center agents quit their jobs each year which creates the hidden cost of re-hiring and re-training
Talk to every single lead using
pay as you use outsource call center
Migrate to Remote Modular Workforce Model for an agile business
Per Minute Pricing
Businesses pay for the talent based on the total handle time in minutes. No calls received, nothing paid. Cost Calculator
Free E-Learning Portal
Eliminate training costs and the time spent to train your employees. Learn more
Dynamic Talent Pool
Freelance talent performs better since they see this job as a career goal. They aim to keep their customer feedback scores high to earn more for their service.
No-Cost Cloud Call Center
NoTime global call center service for your inbound contact flows and outbound campaigns. Learn more
Analytics and Forecasting
You can monitor your KPIs real-time and historically as well as your current costs from our portal and mobile apps. Learn more
Agent Screening and Data Privacy
NoTime experts are screened for the maximum security. You can also request NDA and detailed background check.
Freelance Call Center Agent
Freelance call center agents are career professional who enjoy the remote working, flexible hours and better income that NoTime offers. They are more committed to this occupation than a traditional call center agent, therefore more likely to perform better.
Net Promoter Score History
Performance history and customer feedbacks of each agent can be accessed in NoTime platform which helps to identify the quality talent easily.
Already Skilled as Call Center Agents
Freelance call center agents are already trained in generic call center skills such as handling frustrated callers, conflict resolution, problem solving, telephone sales and agent screens.
Faster Acquisition of New Skills
Freelance agents are incentivised to learn new skills quickly, so that they can start taking calls from different businesses and increase their earnings. They are self-motivated people to learn new skills and improve their portfolio.
Seasonal Call Center Talent
NoTime helps businesses to expand their talent pool for the seasonal needs such as Christmas period, events, expos and university admission weeks
Zero Training Costs
NoTime offers no cost e-learning platform and virtual supervisor bot to minimize the training time and avoid any training costs
Eliminate Hiring Process
Once the skills are published in NoTime e-learning portal, matching agents to criteria will be notified. You can reject any talent if you prefer.
Access to Large Talent Pool
Businesses can access to NoTime talent pool and invite high performing talent to their skills and campaigns. They can also offer weekly retainer fee to selected talents during the campaign.