Reporting & Analytics
NoTime offers Comstice Quartz reporting and analytics platform as part of the service. You can access stock reports, create custom reports, schedule the reports and receive them as an email.
NoTime has stock reports available for your use. You can access those reports, create custom reports and schedule the reports. Click here to learn more about reporting and analytics features available.
These are visual reports to help you to see the call center performance, forecast the call volumes and agent availability. Here are the top ten indicators you can use in your historical dashboards.
Scorecards are visual reports that you can create for the skills and the agents. Scorecards can be scheduled and delivered to stakeholders periodically. Download sample reports