The Business Landscape Today
97% of the US businesses are changing their Go-To-Market strategy
- Over 80% are reducing their travel budgets
Two out of three businesses are extending remote working to 2021
- Half of them are cutting Field Salesforce
Over 80% are increasing the investment to technology to improve
remote working, market access and customer engagement
88% of them agree the pandemic offers a big opportunity to change
the way they reach and engage customers.
More Inbound Selling Opportunities
As the cold calling measures are tightened and the field sales is
reduced to the minimum, sales teams need a new approach. Businesses
need to attract the customer using digital marketing, let them visit
their website or the app and call their Inbound Sales line for the
purchase or online sales support.
Sales organisations focus on increasing client access and coverage
while retain cost savings from remote selling. It becomes more
important to monitor and hook the leads visiting your website and
offering them direct engagement channels such as direct helpline
number where they can talk to qualified reps.
Traditional Inbound Selling Is Expensive
Although Inbound Sales is great to engage with the hot leads directly,
businesses need to have sufficient resources to handle customer
enquiries. This is particularly difficult for small businesses with
low call volumes.
Using NoTime as your digital selling platform;
NoTime is a Remote Modular Workforce platform
where businesses can work with freelance customer experts and pay
based on the number of minutes freelance expert handles incoming
calls. Business doesn’t need to worry about setting up a call center,
training the reps and managing their work utilisation. Using NoTime
E-Learning Portal, freelance experts can get trained for multiple
businesses and support them by handling their inbound customer calls.
You can have a qualified resource ready to answer your call any time
of the day, regardless of your call volumes.
NoTime solves many problems about handling inbound sales challenges;
- Coverage: You can increase the coverage for the sales; time coverage as
well as the regional coverage using remote pay-as-you-use
workforce round the clock.
- Customer Experience:
You can increase responsiveness by offering a hotline number instead
of webform or webchat, maximise first contact resolution, build
rapport by handling every customer call with the freelance experts
qualified for your business.
- Account Management and CRM: NoTime offers a built-in CRM and Ticketing service. It also
offers integration to your existing CRM platform such as
Salesforce, ServiceNow and Zendesk.
- Speed: You can
handle any customer call regardless of the size of your business and
call volumes and pay as you use the talent.
You can guarantee the availability of the qualified talent by
offering weekly retainer fee to the number of experts.
If they login and make themselves available during your office
hours, they will be paid a retainer fee end of the week.
Freelance customer experts are career professionals. They are
already trained for handling complex customer situations such as
renewals, online sales support and highly emotional customers.
- Cost: Businesses
only pay based on the number of minutes experts spent for the call.
There is no fixed recurring cost.
Cost of a NoTime call is often less than the cost of a single
click of a search engine advertisement.
- Visibility: NoTime offers a global call center infrastructure with free
real-time charts, historical reports and call recording. You can
even check the text transcripts of each call from your NoTime
- Productivity: By
focusing on hot leads and talking to them over the phone, your
conversion and customer satisfaction rates will be much higher,
bringing more business and higher retention.
Ability to talk to the customer or a hot lead and building a rapport
immediately has a tremendous value for your business. NoTime Remote
Modular Workforce platform can help to build your virtual sales and
customer service with freelance experts easily and quickly.
Yigit Zorlu is the CEO of NoTime Inc. Remote Modular Workforce
platform. You can enrol and start your virtual selling and customer
service line in NoTime with no initial cost and pay only when your
customer calls are handled by the experts. Learn more about NoTime
Mobile Contact Center Solutions
Mobile Agent and