If there is a single industry that needs human interactions at any
time of the day, that is healthcare. Patients expect to talk to
someone over the phone at any time of the day and on the weekends.
There are usually two levels of help needed on the phone. Talking
about the appointments, test results, membership, and
payment-related questions and escalating the patient’s call to a
specialist in certain situations.
Freelance experts can handle the calls from the patients and support
them in their own language. They can access the patient’s details and
update their information. Privacy is another important point in
healthcare. Patient identity and personal data will never be fully
exposed to freelance experts. Information such as phone number email
address will only be available partially. During ID verification as
well verification answers will be only partial; letters and numbers
from the actual answer.
You can also work with freelance experts as medical interpreters,
translating the language between the specialist and the patient. Local
experts can be called and handle patient calls. If an escalation is
needed, they can also translate between the patient and the
NoTime offers a mobile softphone app to the specialists so that they
can set themselves available if they can take patient calls from the
escalation. Both NoTime expert and the specialist can also start a
video call with the patient if needed. They can send a video link via
SMS text message to the patient, and the patient joins the video
without installing any mobile app. And all the conversations can be
recorded for the service quality.
Visit notime.io and learn more about how freelance customer experts
can help healthcare companies to offer a better service 24 by 7 with a