Therefore, call center agents are just waiting for calls most of their
shift time. In a large call center, agents are busy with customer
calls only up to 60% of their shift time. In smaller call centers,
this goes down to 30 to 40 %. Imagine that you are paid to work only
30–40% of the shift time. Not very efficient, is it?
This efficiency problem causes lower salaries in the call center
business and lack of career opportunities. “Why would I pay more to
someone who will be busy only 50% of their shift time?” managers often
think. Therefore, becoming a call center agent is often seen as a
temporary or a part-time job. Due to low pay and no career prospects,
30% of the call center agents give up their jobs every year. This
means new hiring and training process for the call center.
Call Center Problem Cycle looks like this;
Call centers can not fully estimate how many calls they will receive
Because of that, they hire more people than needed, in case they get
This causes low pay and no career prospects for the call center
Therefore, 30% of the call center agents give up their jobs every
That means an additional cost of re-hiring and re-training a new
hire for the call center
NoTime can fix all that.
NoTime offers a more efficient call center service model. It is a
pay as you use call center service with freelance customer experts.
Freelance agents can get trained and answer calls for multiple
businesses. If there are no calls from one business, they can handle
the calls from another business they are trained for. NoTime also
provides a global cloud call center infrastructure, so businesses
don’t need to make any upfront investments. The service is pay as you
use. Business will pay based on the number of minutes NoTime Experts
spent time for their customers.
This means that even small businesses and startups can afford to offer
a call center service. Big businesses can run a more cost efficient
service and scale up and down easily.
NoTime Experts can make more money by taking more calls. As they get
higher customer ratings, they can apply for higher payment rate skills
such as VIP customers and New Business. They can also earn a weekly
retainer fee to get qualified for the skills which do not expect a lot
of calls but need trained people available online to take calls.