Make Your Call Center 24/7

In NoTime

Using pay as you use freelance customer experts, you can handle out-of hours customer calls and extend call center availability

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As business becomes more digital, your customers expect 24/7 service with instant response and resolution.

Why Freelance Customer Experts

1

Pay Per Minute

You will only pay based on the number of minutes spent by the freelance expert to handle the customer call. If no calls received, you pay nothing.

2

Trained and Qualified Experts

Freelance customer experts are already trained for general call center skills. They will also be trained and pass the test for your business needs.

3

Guaranteed Availability

Businesses can pay weekly retainer fee to the agents to guarantee agent availability in their target hours.

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4

Integration with Backoffice Apps

NoTime can be integrated with your backoffice apps securely using APIs so that experts can validate customer identity, access account details and past tickets.

5

Ticket for each call

Each call will have a ticket generated including result codes, answers for customer qualification questions, follow-up actions and comments from the expert.

6

Click and Call from Your Website

Your customers can also start a call over the Internet using web and mobile browser. Click here to learn more about Click and Call

7

Real-Time Dashboards and Historical Reports

Free dashboards and reporting available to manage the call center activity in NoTime. Click here to learn more about the reporting and real-time dashboards.

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Create 24/7 Customer Service in Three Steps

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